Walter Oliveira

Walter Spolidoro is an author and entrepreneur with extensive experience in Automation and Artificial Intelligence applied to customer management, satisfaction, and time optimization. His work combines technical knowledge with accessible writing, helping readers understand how AI can improve customer service, increase efficiency, and preserve the human touch in business communication.

Published work

AI For Customer Communication

Business 8 chapters 16,505 words ~66 min read 5 reads

Using AI to optimize customer communication, sales, and service

Chapters

1. AI Customer Communication Baseline
2. Designing AI Support Assistants
3. AI-Driven Sales Outreach Workflows
4. Personalization with Customer Intent Signals
5. Post-Sales AI for Onboarding and Adoption
6. AI for Ticket Triage and Knowledge Management
7. Measuring Customer Satisfaction and ROI
8. Optimizing Time for Strategy and Family

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