Johan Waldeck

Johan Waldeck is a seasoned Customer Success leader with a background in training, enablement, and strategic client growth. Currently serving as a Customer Success Manager at JBKnowledge, Johan brings extensive experience in building resilient teams, driving retention strategies, and aligning customer outcomes with business goals. A former Military Intelligence Captain in the South African National Defence Force, Johan’s career reflects resilience, adaptability, and leadership impact — qualitie

Published work

Customer Success Growth Partnership

Business 5 chapters 2,712 words ~11 min read 16 reads

Customer success strategy for retention, expansion, and growth

Chapters

1. Foundations of Customer Success
2. Retention as a Growth Strategy
3. Empathy Meets Analytics
4. Leadership in Customer Success
5. Future of Customer Success

Start reading